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IIT Bhilai · B.Tech Computer Science
Dhruv Agrawal - Senior Salesforce Developer

Dhruv Agrawal

Senior Salesforce Developer / Consultant
◆ EPAM Systems ◆ Amazon KFB ◆ 5.5+ Years
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About

I build scalable Salesforce solutions that drive real business impact.

Salesforce Certified professional with 5.5+ years of hands-on experience in Salesforce development, consulting, and end-to-end solution architecture. I specialize in custom development, configuration, integration, and process automation.

My expertise spans Apex, Lightning Web Components, Sales Cloud, Service Cloud, Experience Cloud, and Field Service Lightning. Strong track record of leading implementations for Fortune 500 clients including Amazon and Honeywell. Currently at EPAM Systems on Amazon's Key for Business project.

Current

EPAM Systems

Senior Salesforce Developer working on Amazon Key for Business

Education

IIT Bhilai

B.Tech Computer Science · CGPA: 8.0/10

Platform Developer I
Salesforce Admin
AI Associate
Agentforce Specialist
0 .5+ Years Experience
0 + Implementations
0 Certifications
0 M+ Records Migrated
Salesforce Trailhead 🏔️ Ranger
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50K+ Points
100+ Badges
20+ Trails
Last updated: June 2025
Featured Work

Projects that moved the needle.

01
Current

Amazon Key for Business

Salesforce Sales Cloud and Experience Cloud implementation for Amazon's KFB product lifecycle. Managing complete sales pipeline and property processing workflows.

50% Faster Processing
40% Load Time Reduction
Sales CloudExperience CloudLWCDocuSign
02

GenAI Chatbot — Service Cloud

AI-powered chatbot integrated into Service Cloud Case Record Page for Honeywell. Built responsive UI using LWC and integrated Azure AI via Apex REST callouts.

30% Faster Resolution
Service CloudAzure AILWCREST API
03

Field Service Lightning Enhancement

Enhanced Salesforce Field Service Lightning for enterprise service operations. Designed Flows and custom LWC components, optimized Batch Apex and Triggers.

50% Processing Improvement
Field ServiceFlowsBatch Apex
04

ERP Data Migration

Salesforce-based data cleanup application for ERP integration. Migrated 2M+ records using Data Loader and Batch Apex with deduplication.

40% Data Quality Improvement
Data LoaderBatch ApexREST API
05

MDM Hub — MuleSoft Integration

Implemented Salesforce MDM Hub as single source of truth for client data. Built MuleSoft integration flows for enterprise data synchronization.

MDMMuleSoftPlatform EventsAura
Experience

Career Journey

March 2025 — Present

Senior Salesforce Developer

EPAM Systems · Amazon Key for Business

Working on Salesforce Sales Cloud and Experience Cloud implementation for Amazon's KFB product lifecycle.

  • Sales Cloud customization managing complete sales pipeline for KFB products
  • Experience Cloud portal achieving 50% faster property processing
  • DocuSign integration enabling 100% digital contract execution
  • Optimized LWC components and SOQL queries reducing page load time by 40%
  • Integrated Salesforce with Amazon internal systems using REST APIs
  • Built custom reports and dashboards for actionable sales analytics
Sales CloudExperience CloudLWCDocuSignREST APIsSFDX
Aug 2020 — Feb 2025

Senior Salesforce Developer

LTIMindtree · 4 years 7 months

Led full SDLC implementation from discovery to deployment for Fortune 500 clients including Honeywell.

  • AI-powered chatbot with Azure AI achieving 30% faster case resolution
  • Field Service Lightning enhancement improving technician productivity by 25%
  • MuleSoft integration flows for MDM Hub as single source of truth
  • Migrated 2M+ records with deduplication and data cleanup
  • Built real-time REST APIs reducing data inconsistencies by 40%
ApexLWCMuleSoftField ServiceAzure AIREST API
Skills

Technical Arsenal

Salesforce Clouds

Sales Cloud
Service Cloud
Experience Cloud
Field Service Lightning

Development

Apex
Lightning Web Components
SOQL / SOSL
Flows & Process Builder

Integration

REST API
MuleSoft
DocuSign
Azure AI

DevOps & Tools

Salesforce DX
Git / GitHub
Jenkins / CI-CD / Gearset
Data Loader / Migration

Currently Pursuing

📜 Platform Developer II 💻 JavaScript Developer I 🤖 Agentforce 📊 Data Cloud
Education

Education & Certifications

Premier Institute

IIT Bhilai

B.Tech Computer Science

CGPA: 8.0 / 10

Certified Professional

Platform Developer I (2022)

Administrator (2021)

Agentforce Specialist (2025)

AI Associate (2025)

Credentials

Salesforce Certification Wall

Salesforce Administrator 2021
Platform Developer I 2022
AI Associate 2025
Agentforce Specialist 2025

View Trailhead Profile

Toolbox

Tools I use daily.

VS Code
Salesforce DX
Git / GitHub
Postman
Jenkins
Data Loader
MuleSoft
Jira
Gearset
Bitbucket
Amazon Q
Beyond Code

Fun facts about me.

☕

Coffee Powered

Estimated 2000+ cups of coffee consumed while debugging Apex triggers.

🎓

IIT Bhilai Pioneer

Part of the founding batch at IIT Bhilai — helped shape the culture from day one.

🌍

Global Impact

Solutions I've built are used across 3+ countries by Fortune 500 companies.

🎮

Gamer at Heart

When not coding, you'll find me strategizing in competitive games.

📚

Lifelong Learner

Currently pursuing 2 more Salesforce certifications while working full-time.

🚀

Early Adopter

Always first to explore new Salesforce features — Agentforce, Data Cloud, you name it.

Insights

Articles & Thoughts

Salesforce

Optimizing LWC Performance at Scale

Deep dive into techniques that reduced page load times by 40% on the Amazon KFB project.

Read Article →
AI

Building AI Chatbots with Azure AI + Service Cloud

How we integrated generative AI into Salesforce to achieve 30% faster case resolution.

Read Article →
Integration

MuleSoft + Salesforce: Building an MDM Hub

Lessons learned from building a master data management hub as a single source of truth.

Read Article →
Showcase

What AI + Human creativity looks like.

01

Custom Cursor

Magnetic dot + trailing ring with blend mode effects. Reacts to interactive elements.

02

Particle Constellation

Interactive canvas particles that scatter on mouse proximity and form connection lines.

03

Text Scramble

Matrix-style character scramble reveal on the hero title using random character cycling.

04

Command Palette

VS Code-style ⌘K navigation with fuzzy search, keyboard nav, and instant section jumping.

05

3D Card Tilt

Perspective-based mouse tracking on project cards with dynamic shadow and glow effects.

06

Theme Engine

Dark/light mode with CSS custom properties, localStorage persistence, and smooth transitions.

07

Cinematic Intro

Full-screen particle explosion with staggered character animation and morphing loader.

08

Cursor Trail

Canvas-based fading particle trail that follows mouse movement with physics-based decay.

Scroll to explore the features →

Testimonials

What people say.

"

Dhruv consistently delivers high-quality Salesforce solutions. His deep understanding of Apex and LWC, combined with his ability to translate complex business requirements into elegant technical solutions, makes him an invaluable team member.

PM

Project Manager

EPAM Systems

"

Working with Dhruv on the GenAI Chatbot project was exceptional. He brought innovative ideas to the table and his integration of Azure AI with Service Cloud was seamless. The 30% improvement in case resolution time speaks for itself.

TL

Tech Lead

LTIMindtree — Honeywell

"

Dhruv's expertise in data migration and MuleSoft integration was critical to our MDM Hub project. He handled 2M+ records with precision and built robust integration flows that continue to serve as our data backbone.

SM

Solution Manager

LTIMindtree

Resume

My Resume

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Contact

Let's build something great together.

Open to discussing Salesforce opportunities and collaborations.

✉️ Email dhruvagrawal16598@gmail.com → 💼 LinkedIn Connect with me → 📞 Phone +91 8462979875 → ☁️ Trailhead Salesforce Profile →
Download Resume